We understand unforeseen circumstances may come up and prevent you from attending your grad . You can always send us a message and we will try to figure out how to ensure you don't miss this opportunity.

If your intention is to cancel

  1. Review the Cancelation Policy and/or Insurance Policy
  2. Send us a very clear email stating that you wish to cancel your file (if you have not already done so), including your name, passenger code, group name, trip and destination

If you have purchased insurance with cancellation coverage, please contact the insurance company directly to inquire if you are eligible to open a claim. They will instruct you on how to proceed from there.

Review and know the Terms and Conditions

Please know that the initial deposit amount is 100% non-refundable.

If it is after the final balance date, then all payments are 100% non-refundable and non-transferable.

If it is before the final balance date, then you will receive Trip Dollars for the amount paid above the initial deposit and insurance.

Trip Dollars are a travel credit that may be applied towards any trip within 5 years, with Campus Vacations. This includes SnowJam trips!

For more details on what are trip dollars and how to redeem them, please check out these articles. 

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